Shipping policy

Wonderful Walls Studio – Shipping & Delivery Policy

Last updated: September 2026

Every Wonderful Walls Studio order is made, packed and dispatched with care. This policy explains how we handle production, shipping and delivery.

1. Where we ship

We ship within the United Kingdom and to selected international destinations.

The destinations currently available for delivery are determined by the shipping options offered during checkout.

If your destination is not available at checkout, please contact us at hello@wonderfulwallsstudio.com before placing an order.

2. Made-to-order products

Some Wonderful Walls Studio products, including our personalised map artwork, are made individually after an order is placed.

The current estimated production or dispatch time is shown with the product and/or during the ordering process.

Production time is separate from carrier transit time. A shipping or delivery estimate therefore begins after any required making or preparation period has been taken into account.

If an unexpected issue is likely to cause a significant delay to your order, we will contact you.

3. Shipping options, costs and delivery estimates

Available shipping methods, shipping charges and estimated delivery dates are shown during checkout where available.

These can vary according to factors including:

  • delivery destination;
  • parcel size and weight;
  • the products and quantities ordered;
  • available carrier services; and
  • current shipping arrangements.

Shipping services, charges and delivery estimates may change over time. The options and prices displayed at checkout for your order are the current applicable options.

Delivery dates are estimates unless expressly stated otherwise as a guaranteed service.

4. International orders

International shipping availability, charges and delivery estimates are shown during checkout.

Depending on the destination and the checkout service used, applicable taxes, import duties or customs charges may be included or collected as part of the order. Where they are not collected in advance, charges may instead be payable according to the rules of the destination country.

The information shown during checkout for your destination will indicate how applicable taxes and duties are being handled.

International deliveries can occasionally be delayed by customs procedures or other circumstances outside our direct control.

5. Tracking and dispatch

Where tracking is available for your shipment, tracking information will normally be provided after the order has been dispatched.

Tracking information can sometimes take a short period to begin updating after the parcel has been handed to the carrier.

6. Orders containing several maps

Our standard online shipping arrangements are intended primarily for typical individual and small multi-item orders.

If you are considering an order of three or more framed maps, please contact us at hello@wonderfulwallsstudio.com before placing your order.

Larger orders may benefit from a different packaging or shipping arrangement, and we will help determine a suitable option for the order.

7. Delivery delays or missing parcels

If your order has not arrived within the delivery estimate provided for your order, please contact us at hello@wonderfulwallsstudio.com and include your order number.

We will review the tracking information and, where appropriate, contact the carrier.

Carrier investigation procedures and timescales vary, so a delayed shipment might need to be investigated before it can be treated as lost.

8. Damaged parcels

Please inspect your order after delivery.

If an item appears to have been damaged during shipping, contact us as soon as reasonably possible at hello@wonderfulwallsstudio.com.

Where possible, please provide:

  • your order number;
  • photographs of the damaged item;
  • photographs of the external packaging; and
  • photographs of any visible damage to the carton or protective materials.

Please retain the packaging until we have advised you whether it is required, as photographs or inspection may be needed for a carrier claim.

Damaged, faulty or incorrect products will be handled in accordance with our Returns, Cancellations & Refunds Policy and your applicable consumer rights.

9. Delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible.

We will try to correct the address before dispatch where possible, but an address might not be changeable once the parcel has entered the carrier network.

Additional costs resulting from an incorrect or incomplete address supplied with an order may be chargeable where legally permitted.

10. Contact

For questions about production, shipping or delivery, contact:

Wonderful Walls Studio
hello@wonderfulwallsstudio.com
wonderfulwallsstudio.com

Nothing in this policy affects your statutory rights.