Refund policy
Wonderful Walls Studio – Returns, Cancellations & Refunds
Last updated: September 2026
Every Wonderful Walls Studio piece is made and packed with care. Many of our products, including our personalised map artwork, are made individually to a customer's chosen specifications.
This policy explains what happens if you change your mind, need to cancel an order, or there is a problem with something you have received.
1. Personalised and made-to-order products
Products that are made to your specifications or clearly personalised — including our personalised map artwork — cannot normally be returned or cancelled simply because you change your mind, where applicable law permits.
For personalised map artwork, please check your chosen location, composition, size, orientation, detail inset and any information you provide before accepting your design and placing your order.
If you need to request a change or cancellation, contact us as soon as possible at hello@wonderfulwallsstudio.com.
If production has not started, we will do our best to accommodate your request. Once work has begun on a personalised product, we may no longer be able to change or cancel it.
2. Non-personalised products
For products that are not personalised or made to your specifications, you may request a return within 14 days of receiving your order.
Please contact hello@wonderfulwallsstudio.com before returning anything so that we can provide return instructions.
Returned products should be in their original condition and, where reasonably possible, in their original packaging.
Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, you are responsible for the cost of returning it to us.
We recommend using a tracked postal or courier service, as you remain responsible for the returned product until it reaches us.
3. Faulty, damaged or incorrect products
If your order arrives damaged, is faulty, is not as described, or you receive the wrong product, please contact us as soon as reasonably possible at hello@wonderfulwallsstudio.com.
Please include your order number, a description of the problem and photographs where these would help us understand what has happened.
Depending on the circumstances and your applicable legal rights, we will arrange an appropriate remedy, which may include repair, replacement, refund or another suitable solution.
Where we are responsible for the problem, we will also cover reasonable return or replacement delivery costs where required.
4. Handmade and individually interpreted artwork
Our personalised maps are individually designed and produced from the location and composition selected by the customer.
The map preview defines the area and composition of the artwork. The finished piece is then interpreted individually, with roads, buildings, landscape features and other details selected to suit the place, scale and design.
Natural wood is also subject to variation in grain, tone and appearance. These normal variations, and reasonable artistic differences resulting from the handmade production process, are not in themselves faults.
This does not affect your rights if the product is faulty, materially different from what was agreed, or otherwise does not meet applicable consumer law.
5. Refunds
When a refund is due, we will process it to the original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
Where applicable consumer law specifies a time limit for issuing a refund, we will comply with that requirement.
Original delivery charges will be refunded where required by applicable law.
6. Exchanges
We do not currently operate a direct exchange service.
For an eligible non-personalised product, please contact us about returning the original item and place a new order for the replacement product.
Personalised products cannot normally be exchanged for a different design or specification once production has begun.
7. Returns
Please contact us before sending a return.
We will provide the appropriate return instructions and address where a physical return is required.
Do not send products back without contacting us first, as some issues can be resolved without a physical return.
8. EU orders placed through Managed Markets
For customers in the European Union whose order is processed through Shopify Managed Markets, additional cancellation and return options may be made available through your customer account or order status page.
Where those options apply to your order, they form part of the terms of your purchase and are in addition to the rights described above.
9. International customers
Consumer rights vary between countries. Nothing in this policy is intended to limit any mandatory rights that apply to you under the laws of your country or region.
Where local consumer law gives you rights greater than those described in this policy, those rights continue to apply.
10. Contact
If you have questions about a return, cancellation or refund, contact:
hello@wonderfulwallsstudio.com
wonderfulwallsstudio.com
Nothing in this policy affects your statutory rights.